If you have any questions about privacy please contact us.
1 Protecting Your Privacy
Mauritius Travel (UK) Ltd. is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.
2 Booking Details
When you book, we need to know your name, address, email address and telephone number. This allows us to process and fulfill your order. You have the option to withhold personal information that is not required for the booking process.
3 How We Use Your Personal Information
We use your personal information to update you about new products/services. We will only contact you with your consent.
4 What We Don't Do
We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access in accordance with the UK data protection legislation.
We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us.
6 Any Questions?
If you have any questions about privacy please contact us.
Terms & Conditions
MauritiusTravel has taken every care to ensure that you will have an enjoyable holiday. Your contract is with MAURITIUS TRAVEL (U.K.) LTD. , Registered office, Alison Building, 39-40 Alison Crescent, Sheffield, S2 1AS.
2 Booking Conditions and Payment
A deposit of £200. per person is payable when you make a reservation. A completed booking form, fully signed is also required. Once the booking form has been received, a confirmation invoice will be issued, and a contract will exist. The person making the booking not only guarantees payment to us of the total holiday booked, but does so on behalf of and with the consent of all persons included in the booking form and there is presumed to have informed them of all these conditions and to have assumed their liabilities and responsibilities in terms thereof. Final payment is due 14 weeks prior to departure. Failure to pay within the stipulated periods gives MAURITIUS TRAVEL the right to cancel all arrangements and levy cancellation charges as detailed below.
In the event that you or any member of your party need to cancel your booking or part of it; this must be done in writing, and this will take the effect on the date it is received by MAURITIUS TRAVEL
The following cancellation charges will apply
4 Alteration by MAURITIUSTRAVEL
It is unlikely that we will make alteration to the arrangements as detailed in the confirmation invoice; however MAURITIUSTRAVEL reserves the right to make alterations, including cancellation if necessary. MAURITIUSTRAVEL will offer the client a comparable alternative or will refund full moneys plus compensation at the following rates.Compensation will not be paid in circumstances beyond the control of MAURITIUSTRAVEL i.e. war, threat of war, riot, civil strike, industrial disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, cancellations or changes of schedules by scheduled airlines and similar events beyond our control.
5 Changes by you
If you wish to change details of your holiday booking you must let us know as soon as possible. If we accept the change there will be an administration fee of £75.00 per person, per booking, plus any additional cost incurred in changing dates or numbers traveling or major changes which we may treat as a cancellation and subsequent re-booking. A change of holiday requested within 14weeks of departure may be treated as cancellation and charges may be made as detailed in paragraph 3.
Air line tickets will only be issued after full payment has been received. Tickets may be available TWO weeks prior to departure. They will be posted to you by recorded delivery.
7 If you have a problem
If you have any complaint whilst on holiday you must tell our local agent or supplier who will endeavour to deal with it. If, after you return home you are still not satisfied, you must write to us as soon as possible; but in any case no later than FOUR weeks after you return from holiday so that we can investigate your complaint thoroughly, while memories are still fresh. It is unlikely that any complaint cannot be resolved amicably
8. Hotels Ratings
All hotels ratings including any star ratings are tour operator own. They may differ from official rating. Ratings may also differ between tour operators.
9. Holidays for All
In planning your holidays, we are conscious of the fact that our holidays would not be suitable for disabled travelers; as some of our hotels and accommodation featured on our website and brochures may lack even the simplest facilities such as ramps for wheelchairs. It is important that when booking you advise us of any disabilities and special requirements for us to make the holiday meets your special needs.
10 Booking Checklist
If you are not a British citizen -contact us immediately.
Check you have a valid passport preferably for 10 years and with more than 6 months validity. Please enquire about VISA regulations for the country you are visiting.
Check what health requirements are required for the country you are visiting.
Travel insurance is strongly advised. MAURITIUS TRAVEL does not provide travel insurance. Please note that extra insurance cover will be required for hazardous activities.
MAURITIUS TRAVEL will not be responsible for non-compliance with passport/VISA/health regulations.
11 Law and Jurisdiction
These conditions form a contract between us, which will be construed in accordance with English Law, and it is agreed between us that each will submit to the jurisdiction of English Courts.
MAURITIUS TRAVEL (UK)LTD.
39-40 Alison Crescent
Sheffield S2 1AS
Tel: 020 3092 8272